Ticketing FAQs (Venues)

How long will it take for me to see transactions in my Stripe account?
When a ticket is purchased, you will see that transaction in your Stripe account within seconds. The funds will be available for withdrawal after a few b...
Thu, Dec 10, 2015 at 1:54 PM
When will the funds from my ticket sales be available to me for withdrawal?
When a ticket is purchased, you will see that transaction on your Stripe account within seconds. The funds will be available for withdrawal after a few bu...
Wed, Jul 8, 2015 at 5:01 PM
When is the Tracktivity service charge deducted from the charged amount?
After each transaction is made and before the funds reach your account.
Thu, Dec 10, 2015 at 1:56 PM
When are the Stripe fees deducted from from the charged amount?
After each transaction is made and before the funds reach your account, Stripe will deduct their charges.
Thu, Dec 10, 2015 at 1:56 PM
Can I have my visitors pay the Tracktivity service charge?
Yes, of course. During setting up your service we will ask you to specify who do you want to pay for the Tracktivity service fee. You can change this at a...
Wed, Jul 8, 2015 at 5:02 PM
Will there be more fees charged to the funds I received on my Stripe account?
No, all fees are deducted when the transaction is made and so the funds you receive are net of fees. 
Wed, Jul 8, 2015 at 5:02 PM
Do you support other online payment processors?
At present we only support Stripe but have plans to support others as well.
Wed, Jul 8, 2015 at 5:03 PM
Will I see who purchased tickets for my events?
Yes, you have 24/7 access to your sales information where you will see how many tickets sold for each event, your revenue, etc.
Wed, Jul 8, 2015 at 5:03 PM
Can I refund my visitors if I decide to do so?
Yes, if you take a decision to refund your visitors, you can do so at anytime, provided you have the required funds on your Stripe account. All you have ...
Tue, Sep 29, 2015 at 3:42 PM
How do I process refunds for my visitors?
Just notify your Tracktivity Regional Coordinator about which event you want to refund and it will be taken care of.
Wed, Jul 8, 2015 at 5:04 PM