Ticketing FAQs (Venues)

My event was cancelled because of bad weather. What happens with the digital tickets?
All tickets will be still good and remain valid. If you want to honor the tickets for the event held at a different date, the system will accommodate that...
Wed, Jul 8, 2015 at 4:57 PM
How can I use Tracktivity to communicate to our visitors that my event was cancelled, postponed or changed?
Tracktivity provides a great feature for this - Race Control. It is a communication channel for important messages from Partner Venues. Typical examples ...
Thu, Dec 10, 2015 at 1:47 PM
How do I receive the funds from my ticket sales
As part of the set-up of your ticketing service, we will ask you to open a Stripe merchant account. Funds from your ticket sales will be available for...
Thu, Dec 10, 2015 at 1:49 PM
What is Stripe?
Stripe offers many things but it is the online payment processing and merchant account features that we use in Tracktivity. Learn more about Stripe...
Tue, Sep 29, 2015 at 3:34 PM
Why do I need a Stripe account?
Basically, from the moment the user inputs credit card details into Tracktivity until the money reaches your account, all money movements are handled by ...
Thu, Dec 10, 2015 at 1:51 PM
I already have a Stripe account, can you connect to it?
Yes!
Wed, Jul 8, 2015 at 4:59 PM
How do I open a Stripe account?
Click on the button below and follow the instructions to set up your Stripe account: Or, if you don't feel like going through the guid...
Thu, Dec 10, 2015 at 1:53 PM
What is the cost of having a Stripe account?
There is no setup cost or subscription cost, Stripe changes a small fee from every transaction processed through its “pipes”. Here is the current S...
Tue, Sep 29, 2015 at 3:39 PM
What information is required to open a Stripe account?
You will require the following: Your business information Your personal details  Your banking details  The actual inform...
Tue, Sep 29, 2015 at 3:40 PM
Do I need to change any of the settings from the Stripe dashboard?
Once you set up your account you don’t need to change any of the standard setting. Funds from your ticket sales will be automatically transferred to your...
Thu, Dec 10, 2015 at 1:54 PM