Ticketing FAQs (Venues)

Can I use the Tracktivity service to sell tickets through ticket agents at my venue or elsewhere?
Tracktivity was designed to be a highly efficient, “personal”, mobile first ticketing solution where visitors purchase tickets with their mobile devices o...
Wed, Jul 8, 2015 at 4:47 PM
Do you offer “reserved seats” or “pick my own seat” approach?
At present we do not support the “reserved seats” or “pick your own seats” model. Our research into this topic shows many venues are moving away from thi...
Wed, Sep 30, 2015 at 6:37 AM
Do we have to scan the tickets?
Ticket scanning is optional. Every Tracktivity ticket includes the buyer's name, visible on all version of the tickets. You can print out the list o...
Thu, Dec 10, 2015 at 1:38 PM
Can I print a “master list” of all those who purchased tickets for my ticket agents?
Yes, you can print out a list of all ticket holders for your event.
Wed, Jul 8, 2015 at 4:49 PM
Who can scan Tracktivity tickets?
Only staff members authorized by the venue can scan event tickets. Just notify your Tracktivity Regional Coordinator about who is authorized to scan your...
Thu, Dec 10, 2015 at 1:40 PM
How long does it take to scan a ticket?
With the latest iOS devices and under normal light conditions, scanning a ticket takes under 1 second.
Wed, Jul 8, 2015 at 4:53 PM
What happens if a ticket has already been scanned previously?
If a ticket has already been scanned previously, the staff member scanning the ticket will be notified about this by the app, including a time stamp show...
Thu, Dec 10, 2015 at 1:41 PM
Is there a difference between a digital ticket available in the app and a printed ticket - from a scanning/checking in standpoint?
There is no difference - it is the same ticket and it is scanned the same way - by pointing the device camera at the barcode.
Wed, Sep 30, 2015 at 6:39 AM
What exactly happens when a Tracktivity ticket is scanned at the gate?
When a ticket is scanned with Tracktivity Venue, the following checks are performed: It will check if the ticket is valid - if it exists and i...
Thu, Dec 10, 2015 at 1:44 PM
I don’t have a good internet connection at my venue, can visitors still use their digital tickets?
Yes, all digital tickets are stored locally in the visitor’s device. These tickets are available regardless if the app is connected to the internet or not...
Wed, Jul 8, 2015 at 4:56 PM