Ticketing FAQs (Users)

Can I transfer my ticket to a friend?
Tracktivity tickets are not electronically transferable at present, although we might enable this feature in the future. When you purchase tickets through...
Wed, Jul 8, 2015 at 4:24 PM
Can someone else get in with tickets that have my name on them?
When you purchase tickets through Tracktivity, they are issued to your name. You can print the PDF version of the ticket and pass it on to someone else bu...
Wed, Jul 8, 2015 at 4:24 PM
Can my ticket be used more than once?
One ticket can only be used once. Different versions of a ticket (stored in Tracktivity, Wallet or printed version) are all versions of the same ticket a...
Fri, Dec 11, 2015 at 1:28 PM
I “lost” my ticket, what do I do?
You can only lose a digital ticket if you loose your phone…and that’s bad! If you do get another phone though, just install Tracktivity, log into your acc...
Wed, Jul 8, 2015 at 4:25 PM
I forgot my phone at home or my phone is discharged and I don’t have the paper printout with me when I get to the venue. What do I do?
Contact the venue personnel at the gate, they might be able to verify your purchase and check you in. It is recommended that you always print out the PDF ...
Wed, Jul 8, 2015 at 4:25 PM
How will I get checked in at the gate with a Tracktivity ticket?
The venue gate staff will scan your electronic ticket stored in the Tracktivity app, Wallet or the paper printout of the ticket. Your ticket gets validat...
Fri, Dec 11, 2015 at 1:58 PM
What happens if an event is canceled, postponed or rescheduled?
Please check with the venue for the next steps. You will find that, in most cases, the venue will immediately inform their visitors about the next steps ...
Fri, Dec 11, 2015 at 1:58 PM
Refunds for purchases, canceled or rescheduled events
Tracktivity acts as a marketplace to purchase your tickets, however, all ticket purchases made through this application are subject to the rules and regul...
Wed, Jul 8, 2015 at 4:27 PM
What are the policies and other legal terms applicable to buying tickets through Tracktivity?
All ticket purchases made through Tracktivity are subject to the rules and regulations of the specific Venue. We publish the current web site of each venu...
Wed, Jul 8, 2015 at 4:28 PM