Ticketing FAQs (Users)

I received the email receipt with Wallet tickets attached to it, do I have to add them to Wallet?
This step is optional. You can add your tickets to Wallet if you want keep them with your other tickets, cards or boarding passes. Your electronic ticket...
Fri, Dec 11, 2015 at 1:32 PM
What is the difference between the digital tickets stored in the Tracktivity app, Wallet and the PDF version of the ticket which I received by email after my purchase?
None! They are all one and the same ticket and either of the versions can be used to check in for the event at the venue. When going to the venue, you ca...
Fri, Dec 11, 2015 at 1:33 PM
Which credit cards are accepted?
USA venues: Visa, MasterCard, American Express, JCB, Discover, and Diners Club Canadian venues: Visa, MasterCard, and American Express Australia venu...
Fri, Dec 11, 2015 at 1:37 PM
Which currencies do you support?
HERE is a list of all supported currencies.
Wed, Jul 8, 2015 at 4:21 PM
How secure is the transaction?
Security is one of the biggest considerations in everything we do. We process all transactions using the Stripe platform. Stripe has been audited by a PCI...
Wed, Jul 8, 2015 at 4:21 PM
Do you store credit cards in Tracktivity?
For security reasons, we do not store credit cards anywhere on Tracktivity.
Wed, Jul 8, 2015 at 4:22 PM
Why was my charge declined?
Declines can happen for a variety of reasons. When a charge is submitted to your bank, they have automated systems that determine whether or not to accep...
Wed, Jul 8, 2015 at 4:22 PM
How can I find out more information about a specific decline?
Unfortunately most declines are generic, so we don’t have much information as to why a charge was specifically declined. If all of the card information se...
Wed, Jul 8, 2015 at 4:23 PM
What if I purchased tickets but am not going to the event?
While we do not yet enable transfers of electronic tickets, you can print the PDF ticket and pass it on to someone who can make it to the the event. Pleas...
Wed, Jul 8, 2015 at 4:23 PM
Can I buy tickets for my friends or family?
Absolutely! You can buy tickets for yourself and/or your friends and/or family, anyone you like! When you are at the venue and are using the digital ticke...
Wed, Jul 8, 2015 at 4:24 PM