Ticketing FAQs (Users)

How do I purchase a ticket through Tracktivity?
In iOS or Android app:  All events with available tickets are labeled with a red Tickets badge. Just tap on the event and follow the steps. Buyin...
Wed, Feb 24, 2016 at 10:44 AM
Do I have to be connected to the internet to buy tickets?
Yes, in order to purchase tickets through Tracktivity you need a working internet connection.
Wed, Jul 8, 2015 at 4:12 PM
Do I need the Tracktivity mobile app to purchase tickets?
No, you can purchase tickets from the venue’s Tracktivity page. The venue organizing the event will make their Tracktivity page available through their w...
Wed, Feb 24, 2016 at 10:46 AM
I am buying tickets through venue's Tracktivity web page. Why I am required to sign into my Tracktivity account?
Mainly for security and practical reasons: We can provide you with better support if the individual transactions are tied to a specific user accou...
Fri, Dec 11, 2015 at 3:22 PM
I forgot to purchase my tickets in advance before the event, can I still purchase a ticket when I get to the venue?
Yes, if you have your phone with you, you can purchase tickets anytime and from anywhere! Some venues might have a cut off time before each event beyond w...
Wed, Jul 8, 2015 at 4:14 PM
What is the Service fee for?
This fee is for Tracktivity’s services - including the platform, the people crafting mobile apps and websites, people gathering and keeping all the inform...
Wed, Jul 8, 2015 at 4:14 PM
Why can’t I purchase tickets for certain events?
It is up to the venue to decide which tickets will be made available for sale through Tracktivity.
Fri, Dec 11, 2015 at 12:23 PM
How many tickets can I purchase through Tracktivity?
As many as you like! You can purchase tickets for yourself and/or your friends and/or family. When you are at the venue and are checking in for the event...
Fri, Dec 11, 2015 at 3:12 PM
I purchased a ticket for an event, where do I find it ?
You can access your tickets in several ways. After you complete the ticket purchase transaction on the web or through one of our apps: You will rece...
Wed, Feb 24, 2016 at 11:14 AM
Do I need to print out the tickets before I go to the venue?
You can use the digital tickets stored in your Tracktivity app or in your Wallet app to check in for the event at the venue. However, we recommend to hav...
Fri, Dec 11, 2015 at 1:29 PM